Help Center

Getting started

Create an account

1. Open the Register page and fill in your details. Depending on your club you can join as a new member, buy a membership straight away, or find your existing details if you have visited before.
2. Read and sign the club's waiver and, when you buy a membership, the membership contract. You sign on screen with your finger or mouse.
3. Accept the Terms & Conditions and pay anything due today. You will receive a confirmation email.

Sign in

Use the email or username and password you registered with. If your club uses single sign-on, choose that option on the sign-in page instead.

Forgot your password?

Click Forgot password? on the sign-in page, enter your email and follow the link we send you to choose a new password.

Your dashboard

The dashboard is your home page after signing in. Return to it any time with Dashboard in the side menu.

• Activities — your upcoming bookings, classes and appointments. Cancel from here.
• Waitlists — the sessions you are waiting for a place in.
• Booking Buddies — invitations from other members and bookings waiting for your answer.
• Prepaid Sessions — packages you have bought and how many sessions remain.
• Account Balance — what you owe. Click Pay Outstanding Balance to pay it.
• Club News and Special Offers from your club, plus your attendance record and check-in barcode.

Not a member yet? Your dashboard shows a Join Us button that takes you to the membership options.

Booking a court, lane or time slot

1. In the side menu, choose the activity you want (for example Tennis or Pool). If your club has several locations, pick the location under it.
2. Move to the day you want with the calendar at the top, then click a free time slot.
3. Choose the booking type and duration, and add the other players. You can add members, guests (if your club allows it) or your Booking Buddies.
4. Review any fee and click save. Paid bookings go to your cart or your account, depending on your club's settings.

Waitlists

If a slot is full, use the waitlist option on that slot. You will be notified if a place opens. Leave the waitlist from the Waitlists tab on your dashboard.

Cancelling

Open your dashboard's Activities tab and cancel the booking. Your club's cancellation policy decides whether a fee applies or a refund is given.

Wellness and therapy appointments

1. Choose the wellness activity from the side menu (your club may call it Fitness, Wellness, Massage or similar).
2. Pick a service and a provider, or let the booking wizard guide you if your club uses it.
3. Choose an available time, confirm the details and pay if a fee applies.

Your appointment appears on your dashboard and you receive a confirmation email. Cancel from the dashboard; late cancellations and no-shows may be charged under your club's policy.

Classes and events

1. Open Classes & Events from the side menu and browse by date or category.
2. Click a class to see its details, price, age or membership rules and spaces left.
3. Register yourself (and family members on your account if allowed). Pay per class, use a prepaid package, or charge it to your account.

If a class is full you can join its waitlist. Some classes require a separate waiver, which you will be asked to sign when you register.

Facility booking

Some clubs let members reserve a facility or a facility event slot (for example a room or open session). Choose Facility Booking from the side menu, pick an open slot and confirm. If it is full, join the waitlist.

Booking Buddies

Booking Buddies are members you play or train with often. Once connected you can add each other to bookings in one click.

1. On your dashboard open the Booking Buddies tab and click Invite a buddy & manage requests.
2. Invite a member, or share your personal Booking Buddy link from your Profile.
3. When someone invites you, or adds you to a booking, accept or decline it under Bookings waiting for your answer.

Your profile and family

Click Profile in the side menu to:

• update your name, phone, email, username and password;
• see your Daily PIN, points, level and rank;
• choose which emails you receive (booking confirmations, class registrations, reminders);
• see the family members on your account and your personal Booking Buddy link.

If your club has given your account free family seats, the Family menu item lets you add those members.

Buying, upgrading or renewing a membership

1. Click Renew Membership on your profile, or Join Us on your dashboard.
2. Pick a membership type and location, and add family members if it is a family membership.
3. Sign the waiver and contract, answer any short surveys, then pay what is due today.

The price summary shows what you pay today and your recurring membership fee. To add more people to your account after joining, use Add additional members on account.

Payments, cart and saved cards

• Cart — paid items collect in your cart (the cart icon at the top). Click Proceed to Payment to check out.
• Saved cards — add a card or bank account, and choose which one pays your recurring membership and other charges.
• Outstanding balance — see open invoices and pay all or part of them.
• Shop — if your club runs an online store, click Shop at the top.

Ladders, donations and more

• Ladders — see standings and results in your club's player ladders.
• Donations — make a donation and see your donation history.
• Feedback — send the club feedback or report an incident.
• Facility Information — opening hours, rules and other information from your club.

These menu items only appear when your club has turned them on.